FAQ’s
Q1. Where is your main drop off location?
Our main drop off point is in Central London Zone 1. It's located in Central London so that everyone can get to us easily. The full address is: Davina House, 137-149 Goswell Road, London EC1V 7ET. The nearest underground stations are: Barbican, Farringdon or Angel.
Q2. Do I need to pay for a consultation or diagnosis?
No. Our diagnosis is FREE.
Q3. Do I have to pay anything in advance?
No. You do not need to pay anything before the work starts. Exceptions to this are in our T&C's.
Q4. Do you have any offers or promotions?
No. We do not do offers promotions or any gimmicks. We have simple fixed price charge. We believe in getting paid for an honest days work. These gimmicks always have a small print.
Q5. Do you offer No Fix No Fee
Yes. If we do not fix your laptop there won't be a charge.
Q6. Do you give warranty?
We give you 90 days warranty on our own labour. Most parts come with one year's manufacturer's warranty. The reality is that if something was to go wrong you would nearly always notice it within a day or two of getting it back.
Q7. I want my laptop collected, what is the collection charge?
We provide FREE collection and delivery service in London. We can collect within 90 minutes (from most areas in London).
Q8. I want my laptop collected, how long will it take?
We can collect a laptop typically within 1-2 hour (90 minutes on average).
Q9. Can you do a same day service?
Yes we can. We can do a same day service on 80% of the jobs. If your job will require parts then same day service may not be possible. There is an extra charge for same day express service.
Q10. My laptop is dead, can are you still able to recover my data?
The answer is yes 97 per cent of the time it's a yes. There is the 3 per cent of the time when the damage is too much and we cannot recover the data.
Q11. My laptop has a virus, will I lose my data?
The answer is 97 per cent of the time you won't. There is that 3 per cent of time where you may lose your data.
Q12. Do you have a minimum charge?
No. There is no minimum charge.
Q13. How much do you charge for diagnosis?
We do not charge for diagnosis.
Q14. Can I buy my own parts and give it to you to install?
Yes you can.
Q15. Can I have a quote in writing?
Definitely. Just email us and we will give you a quote in writing.
Q16. Are you a shop that will just sell me parts?
No. We do not just sell parts. We are a service business that will repair your laptop and purchase parts only if necessary.
Q17. Can you do remote access work?
Yes. We can access your PC or Laptop remotely to fix software related issues.
Q18. Do you do home visits?
Only in selected areas and based on availability. Please contact us for a quote. Home visits are nearly always more expensive then dropping the laptop to us or having us collect the laptop.
Q19. Do you charge fixed price or by the hour?
We charge a fixed price on all laptop jobs for all residential customers.
Q20. Will you buy my old laptop?
The short answer is no. The reason is that as far as we are concerned it is a conflict of interest. The way we look at it a laptop repair company can exaggerate an issue just to buy a laptop and selling it on. Most laptop repair companies will buy your laptop. You will often get a very bad price for it. We can suggest better ways to sell your laptop. We just don't buy our customers laptops.
Q21. I got a cheaper quote elsewhere will you match it?
No. We do not just compete on price. We offer a great service and good value. When businesses comprise their price something always gives. Our pricing is what we call middle of the ground and we can provide evidence to that effect.
Q22. Are you open weekends?
We are now open on weekends. If you are looking to drop off at the weekend then you need to book by calling us and providing your name and contact details and letting us know what time we should expect you. We also provide a pick-up service on the weekends.
Q23. Is there a delivery charge?
No, it's FREE.
Q24. How are you able to provide a quote over the phone without looking at my computer?
The quote we provide over the phone is an accurate estimate. Because we do this every day, our estimates are very accurate.
Q25. How long does a typical laptop repair take?
Laptops collected for repair in London will generally be returned to you within 72 hours. If you are in a hurry ask about our express service for same day or next day turnaround.
Q26. Are you able to pick up laptops in the evening and weekends?
Yes. However, we make no promises. It depends sometimes on delivery personnel available that weekend. Best thing to do is call us and ask.
